Jessica Roberts <p><strong>Postage and Handling</strong></p> <p>A flat rate of $6.00 will apply for all orders, regardless of the number of items in the order. The $6.00 fee is not charged per product, only per order &#8211; so why not make the most of the charge and order a few items?</p> <p>International deliveries are charged at $20.00 (excluding beds).</p> <p><strong>Delivery Time</strong></p> <p>Please allow 5 &#8211; 10 business days to receive your items.</p> <p><strong>Sizing</strong></p> <p>To determine the right collar size, measure around your pet&#8217;s neck, leaving two fingers between the measuring tape and your pet&#8217;s neck to ensure the collar is not too tight. Refer to the size chart and compare your measurements with the table provided.</p> <p>To determine the right size clothing measure the width of your pet&#8217;s neck and chest and the length of your pet&#8217;s back from the base of the neck to the tip of the tail. Refer to the size chart and compare your measurements with the table provided.</p> <p><strong>Payment</strong></p> <p>All prices quoted on this site include <span class="caps">GST</span>.</p> <p><strong>Payment Method &amp; Security</strong></p> <p>Paypal is our preferred method of payment. Paypal is safe &amp; secure, allowing the flexibility of credit card use as well. Paypal guarantees the security of transactions.</p> <p><strong>Exchange Policy</strong></p> <p>CompanionWear guarantees all of its products. We do not replace items simply because you have changed your mind. We will of course replace items due to faulty workmanship, provided they are in good ocndition when they arrive with us. We will not replace items that have been damaged or destroyed by you or your pet. We do not offer monetary refunds. If you do not reply to the reminder email that is sent out regarding sizing of the product, please do not ask for an exchange because your item does not fit as it may offend you when we refuse. As the sizing charts on the site are a guide only, we understand that sometimes items will not fit through no fault of your own or our&#8217;s, but please reply to the email to double check and cover yourself. If you reply to the email, with your dog&#8217;s measurements and breed, we will happily exchange a product if the appropraite size does not fit. You will however be responsible for the return postage and teh postage fee of the new item back to you.</p> <p><strong>Mind Changes</strong></p> <p>Please choose your purchases carefully, as we do not exchange products simply because you have changed your mind.</p> <p><strong>Wrong Size</strong></p> <p>Please measure your pet carefully as we do not replace incorrect orders. As the sizing charts on the site are a guide only, we understand that sometimes items will not fit through no fault of your own or our&#8217;s, but please reply to the email to double check and cover yourself. If you reply to the email, with your dog&#8217;s measurements and breed, we will happily exchange a product if the appropriate size does not fit. You will however be responsible for the return postage and teh postage fee of the new item back to you.</p> 2007-11-19T20:15:48+10:00 faq 156792 2007-11-19T20:15:48+10:00 77482 2009-11-22T14:00:32+10:00 *Postage and Handling* A flat rate of $6.00 will apply for all orders, regardless of the number of items in the order. The $6.00 fee is not charged per product, only per order - so why not make the most of the charge and order a few items? International deliveries are charged at $20.00 (excluding beds). *Delivery Time* Please allow 5 - 10 business days to receive your items. *Sizing* To determine the right collar size, measure around your pet's neck, leaving two fingers between the measuring tape and your pet's neck to ensure the collar is not too tight. Refer to the size chart and compare your measurements with the table provided. To determine the right size clothing measure the width of your pet's neck and chest and the length of your pet's back from the base of the neck to the tip of the tail. Refer to the size chart and compare your measurements with the table provided. *Payment* All prices quoted on this site include GST. *Payment Method & Security* Paypal is our preferred method of payment. Paypal is safe & secure, allowing the flexibility of credit card use as well. Paypal guarantees the security of transactions. *Exchange Policy* CompanionWear guarantees all of its products. We do not replace items simply because you have changed your mind. We will of course replace items due to faulty workmanship, provided they are in good ocndition when they arrive with us. We will not replace items that have been damaged or destroyed by you or your pet. We do not offer monetary refunds. If you do not reply to the reminder email that is sent out regarding sizing of the product, please do not ask for an exchange because your item does not fit as it may offend you when we refuse. As the sizing charts on the site are a guide only, we understand that sometimes items will not fit through no fault of your own or our's, but please reply to the email to double check and cover yourself. If you reply to the email, with your dog's measurements and breed, we will happily exchange a product if the appropraite size does not fit. You will however be responsible for the return postage and teh postage fee of the new item back to you. *Mind Changes* Please choose your purchases carefully, as we do not exchange products simply because you have changed your mind. *Wrong Size* Please measure your pet carefully as we do not replace incorrect orders. As the sizing charts on the site are a guide only, we understand that sometimes items will not fit through no fault of your own or our's, but please reply to the email to double check and cover yourself. If you reply to the email, with your dog's measurements and breed, we will happily exchange a product if the appropriate size does not fit. You will however be responsible for the return postage and teh postage fee of the new item back to you.