Jessica Roberts <p><strong>Sizes</strong><br /> All sizes on this site serve as an indication only, but please measure your dog before you order. This saves you and me both time and money. For a useful guide to measuring your dog please check out the &#8220;Measuring your Dog&#8221; page. You will be sent an email prior to the postage of your order alerting you to the measurements appropraite for the size you have ordered. Please check these carefully, and please reply. This just confirms for everybody that you are getting the right item.</p> <p><strong><span class="caps">GST</span></strong><br /> Thank you John Howard, all display prices include <span class="caps">GST</span>.</p> <p><strong>Postage and Handling</strong><br /> We charge a flat fee of $6 for postage and handling to anywhere in Australia for all our products. The price of postage and handling is not included in the display price, but will be added onto the total. You will not be charged postage and handling for each item if you order more than one at a time. Should your items be returned to us as a result of incorrect or incomplete address details from you, you will have to pay the postage fee again to have your items delivered. Please ensure that you enter the correct details.</p> <p><strong>Refunds and Exchanges</strong><br /> We guarantee all the products sold on this site, however we do not offer refunds. We also do not offer exchanges except in the case of faulty workmanship. We cannot accept a product for exchange if it is dirty, soiled or smells. Please do not send back items that have been worn several times or damaged by your pet or children. We will not exchange a product simply because it is the wrong size. The best way to ensure you purchase an item of the appropriate size is to measure your dog around the neck, around the thickest part of the chest and from the base of the neck to the base of the tail. These measurements can then be compared with the measurement charts on the site to ensure you order the correct size. The email you will be sent prior to postage allows you to double check and confirm these measurements.</p> 2007-11-15T19:27:55+10:00 terms-conditions 154182 2007-11-15T19:27:55+10:00 77482 2009-11-22T13:51:11+10:00 *Sizes* All sizes on this site serve as an indication only, but please measure your dog before you order. This saves you and me both time and money. For a useful guide to measuring your dog please check out the "Measuring your Dog" page. You will be sent an email prior to the postage of your order alerting you to the measurements appropraite for the size you have ordered. Please check these carefully, and please reply. This just confirms for everybody that you are getting the right item. *GST* Thank you John Howard, all display prices include GST. *Postage and Handling* We charge a flat fee of $6 for postage and handling to anywhere in Australia for all our products. The price of postage and handling is not included in the display price, but will be added onto the total. You will not be charged postage and handling for each item if you order more than one at a time. Should your items be returned to us as a result of incorrect or incomplete address details from you, you will have to pay the postage fee again to have your items delivered. Please ensure that you enter the correct details. *Refunds and Exchanges* We guarantee all the products sold on this site, however we do not offer refunds. We also do not offer exchanges except in the case of faulty workmanship. We cannot accept a product for exchange if it is dirty, soiled or smells. Please do not send back items that have been worn several times or damaged by your pet or children. We will not exchange a product simply because it is the wrong size. The best way to ensure you purchase an item of the appropriate size is to measure your dog around the neck, around the thickest part of the chest and from the base of the neck to the base of the tail. These measurements can then be compared with the measurement charts on the site to ensure you order the correct size. The email you will be sent prior to postage allows you to double check and confirm these measurements.